Let's Go!

Party Terms & Conditions

I understand that all laser tag participants must be at least 7 years old and a minimum of 4 feet tall in order to safely operate laser tag equipment.

Guests who do not meet the age or height requirements will not be permitted to handle or participate in laser tag gameplay. However, we offer Virtual Reality experiences (available at an additional cost) to ensure younger or smaller attendees still enjoy an engaging and immersive experience.

Laser tag equipment is designed for an authentic tactical experience and weighs approximately 7 pounds, requiring a minimum level of strength and coordination for safe use.

I fully understand that all players must wear closed-toed shoes. Sandals, flip-flops, Crocs, or any open-toed footwear are not permitted. Guests should arrive prepared with appropriate footwear to ensure safe participation and allow everyone to fully join in the experience.

I understand that we celebrate first and play later at parties. This structure ensures proper timing for celebrations and cleanup, and helps prevent any additional charges related to extended room time or cleanup requirements. The party room must be fully vacated when players leave for activities or gameplay to ensure smooth transitions and operational flow.

I understand that the use of glitter, confetti, spray string, or similar materials is strictly prohibited. If any of these items are used or brought into the facility during the party, a mandatory cleanup fee of $75 will be added to the total purchase amount and charged to the card on file or due at checkout.

Payment Authorization & Non-Payment Policy

By booking and/or participating in services at Ground Zero, the card on file is authorized for all charges associated with the reservation, including any outstanding balances, damages, or unpaid amounts.

If a guest departs the premises without completing payment for services rendered, Ground Zero reserves the right to charge the payment method on file for the full outstanding balance.

In the event of non-payment, the following additional fees may be applied:

• A $35 recovery/administrative fee

• A standard 15% gratuity applied to the total outstanding balance

If the payment method on file is declined or cannot be processed, Ground Zero may pursue alternative collection methods, which may include sending the account to a collections agency and/or referring the matter to appropriate law enforcement authorities for investigation of suspected theft of services, where applicable under North Carolina law.